Terms of Service

1. Acceptance of Terms

Welcome to TCG Lore, an online trading card store operated by TOY HAULERZ LLC ("we," "our," "us," or "Company"). These Terms of Service ("Terms") govern your use of our website, mobile application, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Service. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.

2. Description of Service

We operate an e-commerce platform specializing in trading card games, collectible cards, booster packs, accessories, and related merchandise. Our services include:

• Online retail sales of trading cards and gaming accessories
• Pre-order services for upcoming releases
• User account management and order tracking
• Customer support and product information
• Wishlist and recommendation features

3. User Accounts and Eligibility

3.1 Account Creation

To make purchases, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3.2 Eligibility

You must be at least 13 years old to create an account. Users under 18 must have parental consent. By creating an account, you represent that you meet these requirements.

3.3 Account Security

You must immediately notify us of any unauthorized use of your account. We are not liable for losses resulting from unauthorized account access due to your failure to maintain account security.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for lawful purposes only, including:

• Browsing and purchasing products
• Managing your account and orders
• Communicating with customer service
• Leaving product reviews and feedback

4.2 Prohibited Activities

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service or servers
• Use automated systems (bots) to access the Service
• Resell products for commercial purposes without authorization
• Submit false or misleading information
• Violate any applicable laws or regulations

5. Products and Pricing

5.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free. Colors and details may vary from images displayed.

5.2 Collectible Card Conditions

Trading cards are sold in various conditions (Near Mint, Lightly Played, Moderately Played, Heavily Played, Damaged). Condition descriptions are subjective and based on industry standards. We provide detailed condition guidelines, but individual card assessment may vary.

5.3 Pricing and Availability

Prices are subject to change without notice. We reserve the right to modify prices, discontinue products, or limit quantities. In case of pricing errors, we may cancel orders and refund payments.

5.4 Product Sourcing

We source our products through U.S.-based supplier and distributor networks. Products are inspected before shipment to confirm packaging condition and order accuracy. If you have a concern about a product, please contact us for a review and potential replacement or refund.

6. Orders and Payment

6.1 Order Process

Orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders for any reason, including suspected fraud, product unavailability, or pricing errors.

6.2 Payment Terms

Payment is due at the time of order placement. We accept major credit cards, PayPal, and other approved payment methods. All payments are processed securely through encrypted payment gateways.

6.3 Pre-Orders

Pre-order items are charged at the time of order placement. Release dates are estimates and subject to change. You may cancel pre-orders up to 48 hours before the scheduled release date. For more details, see our Pre-Order Policy.

6.4 Taxes

Applicable taxes will be calculated and added to your order total based on your shipping address and local tax laws.

7. Shipping and Delivery

Shipping terms, costs, and delivery timeframes are detailed on our Shipping Information page. Key points include:

• Orders are processed within 1-2 business days
• Shipping costs are calculated based on weight, size, and destination
• We are not responsible for delays caused by shipping carriers
• Risk of loss transfers to you upon delivery to the carrier
• International shipping may be subject to customs duties and taxes

8. Returns and Exchanges

Our return and exchange policy is detailed on our Returns & Exchanges page. Summary:

• Returns accepted within 30 days of delivery
• Items must be in original condition and packaging
• Opened booster packs and single cards cannot be returned unless defective
• Return shipping costs are the customer's responsibility unless the item is defective
• Refunds processed within 5-7 business days after receiving returned items

9. Intellectual Property Rights

9.1 Our Content

All content on our Service, including text, graphics, logos, images, and software, is owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws.

9.2 Trading Card Copyrights

Trading card games, artwork, and related intellectual property are owned by their respective publishers (e.g., Wizards of the Coast, Konami, Bushiroad). TCG Lore is not affiliated with, endorsed by, or officially sponsored by these publishers unless explicitly stated. Brand and publisher names are used solely to identify compatible products.

9.3 User Content

By submitting reviews, comments, or other content, you grant us a non-exclusive, royalty-free license to use, modify, and display such content in connection with our Service.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Disclaimers and Limitations of Liability

11.1 Service Disclaimer

Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

11.2 Product Disclaimers

We disclaim all warranties regarding product condition, performance, or suitability for particular purposes, except as expressly stated in our product descriptions or required by law.

11.3 Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from your use of the Service shall not exceed the amount you paid for the specific product or service giving rise to the claim.

11.4 Exclusion of Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating formal proceedings, we encourage you to contact our customer service team to resolve disputes informally.

13.2 Binding Arbitration

Any disputes that cannot be resolved informally shall be settled through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Florida, United States.

13.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

14. Termination

We may terminate or suspend your account and access to the Service at any time, with or without notice, for violation of these Terms or other reasons we deem appropriate. You may terminate your account by contacting customer service.

Upon termination, your right to use the Service ceases immediately, but these Terms shall remain in effect regarding past use and any ongoing obligations.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Florida, United States, without regard to conflict of law principles. Any legal action must be brought in the courts of Flagler County, Florida.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be replaced with an enforceable provision that most closely reflects our intent.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. We will notify users of material changes via email or prominent website notice.

Your continued use of the Service after changes constitutes acceptance of the modified Terms.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

19. Additional Policies

These Terms incorporate the following additional policies by reference:

• Privacy Policy
• Shipping Information
• Returns & Exchanges Policy
• Pre-Order Policy
• Payment & Orders Information