Frequently Asked Questions

Most in-stock orders are typically processed within 1–2 business days. Standard shipping takes 5–7 business days within the continental US. Express (2–3 business days) and overnight options are also available. Delivery estimates are not guarantees and may vary by carrier, address, weather, holidays, or high-volume periods.

Yes! We offer free standard shipping on orders over $75 within the US. For orders under $75, standard shipping starts at $4.99.

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and visiting the 'My Orders' section.

We're sorry if your order arrives damaged! Please contact us at cs@tcglore.com within 48 hours of delivery with photos of the damaged items. We'll arrange for a replacement or refund.

Orders can be modified or cancelled within 1 hour of placement. After that, orders enter our fulfillment process and cannot be changed. Please contact customer service immediately if you need to make changes.

We accept returns within 30 days of delivery for unopened products in original condition. Sealed trading card products must remain unopened. Opened booster packs, booster boxes, or individual cards cannot be returned due to the nature of collectible products.

Contact our customer service team at cs@tcglore.com or call (888) 496-1626 to initiate a return. We'll provide an RMA number and packaging instructions. Refunds are processed within 5–7 business days after we receive and inspect your return.

We provide free return shipping for defective items or our errors. For other returns, a return shipping fee may be deducted from your refund.

Opened trading card packs, booster boxes, or individual cards cannot be returned due to the nature of collectible products. We only accept returns for unopened, sealed products in original condition.

TCG Lore sources sealed trading card products through U.S.-based supplier and distributor networks. Products are inspected before shipment to confirm packaging condition and order accuracy.

All sealed products are stored and inspected before shipment. Any condition issues are clearly noted in product descriptions.

Yes! We offer pre-orders for upcoming releases. Your payment method may be authorized at checkout. The final charge is captured when the item is prepared for shipment, typically around the release date. You'll receive email updates about any changes.

Trading card packs contain randomized cards, so we cannot guarantee specific cards. Each pack's contents are determined by the manufacturer's randomization process.

Click 'Sign Up' in the top right corner of any page. You'll need to provide your email address, create a password, and verify your email. Having an account allows you to track orders, save favorites, and checkout faster.

Click 'Sign In' then 'Forgot Password' on the login page. Enter your email address and we'll send you a secure link to reset your password. The link expires after 24 hours for security.

Please contact our customer service team at cs@tcglore.com to request account deletion. We'll remove your personal information within 30 days, though we may retain order history for legal and business purposes.

We accept Visa, Mastercard, American Express, and Discover credit cards. All payments are processed securely through encrypted connections.

Your payment method may be authorized at checkout. The final charge is captured when your order is prepared for shipment. For pre-orders, payment is captured when the item becomes available. If there are any issues, we'll contact you before processing.

We use secure payment processing. We never store your complete credit card information on our servers — all payment processing is handled by certified payment processors.

You can reach us through our Contact page, email us at cs@tcglore.com, or call us at (888) 496-1626 Monday–Friday 9 AM to 6 PM EST. We typically respond to emails within 24 hours.

Currently, we ship within the United States only, including all 50 states, Washington D.C., and US territories.

TCG Lore is an online trading card store operated by TOY HAULERZ LLC, based in Flagler Beach, Florida. TCG Lore is not affiliated with, endorsed by, or officially sponsored by game publishers unless explicitly stated. Brand and publisher names are used solely to identify compatible products.