Free shipping on orders over $75

Payment Policy

Understanding our secure payment process and order fulfillment

Payment Process

Payment Processing Timeline
Your card will not be charged immediately. Here's our secure payment process:

Order Placed

Immediate

Your order is confirmed and entered into our system

Payment Verification

1-24 hours

Security checks and authorization hold placed

Order Processing

1-2 business days

Items picked, packed, and prepared for shipment

Payment Charged

At shipment

Final payment processed when order ships

Authorization Hold & Pre-Orders Explained

What is an Authorization Hold?

A small temporary hold (usually $1-5) that verifies your payment method is valid. This hold will disappear from your statement within 1-3 business days.

When Will I Be Charged?

Your card will only be charged the full order amount when your items are ready to ship and leave our warehouse facility. For pre-orders, payment is processed when the items become available to ship.

Security

Our Security Commitment
We implement multiple layers of security to protect your financial information

256-bit SSL Encryption

All payment data is encrypted using industry-standard security protocols

PCI DSS Compliant

We meet the highest standards for payment card industry security

AI Fraud Detection

Advanced algorithms monitor transactions for suspicious activity

Manual Review Process

Our security team reviews flagged orders to prevent fraud

Payment Verification Process

Billing Verification

We verify your billing address matches your card's registered address

Pattern Analysis

AI algorithms analyze purchase patterns to detect unusual activity

Manual Review

Our security team manually reviews flagged transactions

Fulfillment

Order Fulfillment Process
From order confirmation to delivery - Here's what happens to your order
1

Order Confirmation

Immediate

You receive an email confirmation with your order details

2

Payment Verification

1-24 hours

Our security team verifies your payment information

3

Inventory Check

1-2 hours

We confirm all items are in stock and available

4

Order Processing

1-2 business days

Items are picked from our warehouse and carefully packed

5

Shipment

Same day as processing

Your order is shipped and tracking information is provided

6

Delivery

Based on shipping method

Your order arrives at your specified address

Payment Methods

Accepted Payment Methods
We accept the following credit cards for secure transactions
Visa

Visa

Mastercard

Mastercard

American Express

American Express

Discover

Discover

Payment Requirements

✓ Accepted

  • • Visa credit cards
  • • Mastercard credit cards
  • • American Express credit cards
  • • Discover credit cards
  • • Cards with matching billing addresses
  • • Cards with sufficient credit limits

✗ Not Accepted

  • • Virtual credit cards
  • • Debit gift cards
  • • Prepaid cards
  • • Bank transfers or wire payments
  • • Cryptocurrency payments
Need Help with Your Payment or Order?
Our customer service team is here to assist you with any questions or concerns

Remote Support

+1 (303) 668-3245

Mon-Fri: 9AM-6PM EST

Email Support

cs@tcglore.com

Response within 24 hours

Business Office

A Toy Haulerz LLC
1757 NORTH CENTRAL AVENUE
FLAGLER BEACH, FL 32136